Turn messy referral paperwork into a clear pre-admission summary.
Ellom helps independent care homes read, organise and check referral packs before a resident arrives — so admissions are calmer, safer and on time.
Built with UK care home managers · Designed for human review · UK GDPR principles in mind
The problem
Admissions paperwork shouldn't be a guessing game.
Every new admission means sifting through inconsistent referral documents from hospitals, social workers and families — under time pressure.
- Referral packs arrive as 40+ pages of mixed PDFs, scans and emails.
- Critical details — DNACPR, allergies, mobility — are buried or missing.
- Managers spend hours triaging before the resident even arrives.
- Gaps are spotted too late, leaving staff unprepared on day one.
How it works
Three quiet steps from referral to readiness.
Upload the referral pack
Drop in PDFs, scans, emails or photos — in any order.
Ellom drafts a summary
A structured pre-admission overview, ready to read in minutes.
Review and sign off
Your team confirms gaps and approves before admission day.
One inbox for every referral document.
Forward, drag, or scan. Ellom accepts the messy reality of how referral packs arrive — and quietly puts them in order.
- PDFs, Word docs, photos and email attachments
- Multi-page scans and handwritten notes
- Documents grouped by resident, automatically
Drop referral pack here
PDF, DOCX, JPG · Encrypted in transit and at rest
A pre-admission summary your team can actually use.
Ellom drafts a clear, structured overview — medical, social, mobility, dietary — written in plain English, with citations back to the source documents, ready for staff to review.
- Structured sections matched to your admission process
- Every fact linked to the page it came from
- Plain English, no clinical jargon dump
Pre-admission summary
Mrs. E. Hargreaves · 84
- Mobility
- Transfers with 1 carer + frame. Falls risk: high.
- Medication
- 12 regular items. Insulin BD. See p.4.
- DNACPR
- In place, signed 14 Mar. See p.9.
- Diet
- Soft diet, thickened fluids (IDDSI 2).
Know what's missing — before the resident arrives.
Ellom checks every referral pack against your admission requirements and flags the gaps clearly, so you can chase them while there's still time.
- Configurable to your home's admission checklist
- Highlights conflicts between documents
- One-click email to chase the referrer
Missing or unclear
- Capacity assessment not included
- Allergies — listed in two places, conflicting
- Next of kin contact details
- Funding authority confirmation
- Continence care plan missing
Designed to be checked by a person — always.
Ellom drafts. Your team decides. Nothing reaches a care plan until a named manager has reviewed and approved the summary.
- Side-by-side view of summary and source documents
- Edit, accept or reject each fact individually
- Audit trail of who reviewed what, and when
Awaiting review by S. Patel, Manager
All actions recorded with timestamp and user.
Designed with UK GDPR principles in mind.
Ellom is built around the realities of working with confidential health and social care information, and the need for clear human oversight at every step.
UK / EU hosting where practical
We aim to use UK and/or EU-based hosting regions wherever technically practical.
Encrypted in transit and at rest
Industry-standard encryption provided by our cloud infrastructure partners.
Not used to train public AI models
Customer referral documents are not used to train public AI models.
Human review by design
AI-assisted summaries are intended to support trained staff, not replace them.
See Ellom on a real referral pack.
A 20-minute walkthrough with one of our team. Bring a redacted referral and we'll show you the summary it produces.